Roughly 20 excited people were crowded under a small marquee on the Downsview airport strip in the north end of Toronto.
It
was the last Saturday in May and the gaggle of well-dressed folks was
eyeing the 3 Series models they are about to maneuver around the
adjacent test track. Some were current BMW owners while others simply
prospective customers out to see if the German automaker deserved
consideration or if the stacked line-up of competitor sports sedans
also available to drive, would win their cash.
But it was not BMWs willingness to showcase of direct comparison on that
sunny day on the airport strip that was interesting, it was the fact they were hosting an event like that at all.
This precise type of marketing is how BMW has been expanding its consumer
base for the better part of a decade, hosting events to get bums in seats and names in their database.
And it is working.
One positive that sets event marketing above other forms of
marketing is the measurability, explained Stephen Lester of BMW
Canada. And when done properly, you develop a very solid base of
metrics you can use to evaluate success.
This type of event
orchestration has slowly been growing in popularity with auto
manufacturers despite a negative economic climate over the past 18
months.
Nissan held a drive event this fall in Toronto while
late September saw the Tour de Porsche and the Mercedes-Benz Driving
Academy cross paths in southern Manitoba.
Marketing experts say that
unlike conventional advertising print, radio, television the
possibility of tracking success and failure through event marketing can
be very specific because of the information gathered.
We
measure the efficacy of the program based on the number of people we
have going through combined with the return on investment, which
specifically relates to the number of people that purchase cars
following the event, Lester said.
As event marketing manager, he says BMW has been on the forefront of this
type of promotion for the better part of a decade.
According to Stacy Morris, BMW Group Canada, over 10,000 amateur Andrettis
have taken the courses since their inception.
In addition to the aforementioned comparison drive, the luxury automakers
Canadian
offices run a series of driver training programs and launch events. BMW
has also enjoyed a partnership with the Royal Canadian Golf Association
and the PGAs Canadian Open for the last three years.
At each of
the events, Lester says the company gathers reams of data on attendees,
their opinions of the company, likelihood of purchase, etc. through
surveys and then cross-references that against the customer lists to
see what is working.
He says BMW tracks success every year with
benchmarks on conversion rates of people who purchase following an
event measured in 90-day increments as well as throughout the calendar
year. The information gathered is often passed on to dealers who
either attend the event or invite prospective buyers.
Jasmin
Rawlinson, Porsche Canadas director of marketing, explains the
motivation behind the Tour de Porsche is to get prospects behind the
wheel of the Porsche models and examine the impact.
We see this as a marketing event that generates local marketing impact,
consolidates
market presence of the Porsche Centre and creates extensive word of
mouth, she says. It is a sales tool for the Porsche Centres to stay
in consistent communication with prospects.
Logistics aside,
the downside to a highly focused campaign like these can be the cost
per participant ratio. While a well-run event like the BMW Toronto test
drive hosted a few hundred participants over three days, a full-page ad
in a national newspaper could be seen by upwards of a million eyeballs.
Lester
stopped short of discussing how much BMW spends on events, but he did
say they are planning for 2010 so something must be working.
With files from Myron Love