Hyundai Canada Issues Policies To Support Customers Amid COVID-19 Pandemic


Hyundai Canada has introduced new measures to best support the wellbeing of its customers during the COVID-19 pandemic. Hyundai understands how critical it is for Canadians limit their mobility at this time, and that social distancing is crucial in limiting the spread of the virus. However, personal vehicles remain essential for many Canadians to access necessary services, buy groceries and purchase supplies for their families and are essential for those providing front line services such as medical staff. For this reason, Hyundai will continue to operate in the best interest of its customers, both in dealerships and through online resources.

Extraordinary health and safety precautions are being prescribed in dealerships, including the frequent and thorough disinfecting of commonly touched surfaces in-store and in customer vehicles. Dealerships continue to monitor the situations in their local communities and react accordingly, including reducing business hours in some cases. Hyundai’s advanced suite of Hyundai Express online tools remain fully operational on to serve customers remotely.

The company has also introduced financial support for customers to help them navigate these uncertain times. All customers who are financing or leasing a Hyundai vehicle are able to defer payments. Those who are financing their vehicle can defer payments for up to three months. Customers who are leasing can defer payments by one month, and if they are nearing the end of their lease, delay their vehicle return by up to three months.

“The safety and wellbeing of our customers is always our top priority. We understand the many challenges and extreme uncertainty caused by the COVID-19 pandemic, and we’re acting quickly and responsibly to provide the highest levels of support possible to our customers,” said Don Romano, president and CEO of Hyundai Canada. “The new measures we’ve implemented, both financially and in regards to customer service, deliver on this promise. Whether you need support with upcoming payments or emergency repairs to your vehicle, we’re here for you.”

Hyundai employs approximately 8,400 people in Canada across its various business units and dealer network, and continues to work hard to ensure the safety and stability of its employees. Hyundai Canada’s corporate functions are fully operational, with the majority of staff working from home. All business-related travel has been cancelled. The company continues to monitor the situation closely and will update these policies as necessary to remain compliant with all regulatory requirements.