DMS provider PBS Systems says it has integrated with Xtime meaning users can pull appointment, contact and vehicle information from the service appointments module, as well as push any appointments created from Xtime’s Scheduling 7 into PBS.
In addition to simplifying processes, the company says this integration also lets vehicle owners view prior service history and schedule service anytime, anywhere through multiple channels.
On the dealership side, dealers can manage shop capacity in real time and view shop activity from any location. Service advisors will also be able to initiate the RO directly from a tablet via Xtime’s Check-In 7 right in the service lane.
“PBS is an important partner for Xtime as we both aim to transform dealer service departments throughout North America with new and more efficient processes,” said Xtime president Neal East.
“Xtime integration with PBS delivers a more user-friendly experience, enabling service departments to be more productive and profitable.”
Calgary-based PBS has been in business for 28 years.