http://www.canadianautoworld.ca/ en-us Copyright 2010 Metroland Media Group Ltd. http://www.canadianautoworld.ca News Artilces from Canadian Auto World http://www.canadianautoworld.ca/article/100143/ When starting over, you need the right People, Processes and Product to be successful http://www.canadianautoworld.ca/article/100143/ February 02, 2010 10:51 http://www.canadianautoworld.ca/article/100088/ Capacity reductions, dealer consolidation, brand eliminations and a couple of bankruptcies later on, mean life will be truly different. http://www.canadianautoworld.ca/article/100088/ January 01, 2010 09:12 http://www.canadianautoworld.ca/article/100015/ In a dealership, if you understand the processes behind the work you do, the profits will follow as directly as form follows function in a well-designed automobile. Nowhere is that more evident than in the service department. http://www.canadianautoworld.ca/article/100015/ November 11, 2009 09:22 http://www.canadianautoworld.ca/article/100010/ The second interview will involve more preparation, more interviewees, more questions, and more pressure. Here are some suggestions on how to prepare: http://www.canadianautoworld.ca/article/100010/ November 11, 2009 08:32 http://www.canadianautoworld.ca/article/100009/ Most business managers working in dealerships today have been trained to be great salespeople. They sell extended warranties, vehicle protection, insurance products on loans or leases and a myriad other aftermarket goods or services. http://www.canadianautoworld.ca/article/100009/ November 11, 2009 08:22 http://www.canadianautoworld.ca/article/100008/ There is going to be a drastic change in the dealership landscape very soon, so when I ask what side of the fence you are on I mean: are you are trying to keep your current customer base or are you are trying to steal customers away from your completion? http://www.canadianautoworld.ca/article/100008/ November 11, 2009 08:58 http://www.canadianautoworld.ca/article/100007/ Mandatory disclosure requirements found in section 42 of Regulation 333/08 will be one of the biggest changes for dealers. These disclosures must be collected during the appraisal process and then disseminated to the next customer who purchases that vehicle - be it a used car customer, a wholesaler, another dealer or the auction. http://www.canadianautoworld.ca/article/100007/ November 11, 2009 08:44 http://www.canadianautoworld.ca/article/100006/ We live in a world of lifelong learning. It used to be that once we graduated from school and entered our chosen profession, we rarely returned to higher learning, or changed careers. Once a teacher, always a teacher; once a car dealer, always a car dealer. Changing professions never crossed our minds. http://www.canadianautoworld.ca/article/100006/ November 11, 2009 08:36 http://www.canadianautoworld.ca/article/100005/ Some Internet sales consultants use too much caution in contacting the Internet customer and assume anything outside an e-mail will blow the deal. If a phone number is provided, by all means use it. Start with permission-based marketing by asking “Have I got you at a good time?” and then continue the conversation with “Did you receive my e-mail price quote?” http://www.canadianautoworld.ca/article/100005/ November 11, 2009 08:34 http://www.canadianautoworld.ca/article/100004/ You would never ignore a customer who walked into your showroom, so don’t delete any customer who happens to initiate contact via the Internet. http://www.canadianautoworld.ca/article/100004/ November 11, 2009 08:48 http://www.canadianautoworld.ca/article/100003/ An Internet customer is simply a customer who contacts your dealership online rather than in person or by telephone. Thus, wise dealer principals and managers incorporate Internet sales with traditional sales processes. http://www.canadianautoworld.ca/article/100003/ November 11, 2009 08:43