Xtime expands service appointment booking to mobile devices
Xtime has announced the addition of Mobile Scheduling to its ServiceCRM platform for fixed operations.
Mobile Scheduling allows customers with iPhone, iPad, iPod touch, Android and WebKit-enabled Blackberry mobile devices to schedule automotive service on the go, at any time.
“Customers increasingly expect to access their favorite online applications through their mobile devices,” says Neal East, CEO of Xtime. “Hyundai’s use of Xtime’s Mobile Scheduling via the iPad for its Equus Valet Service raises the bar for premium customer service.”
As with all of Xtime’s scheduling applications – web, dealership and call center –Mobile Scheduling integrates VIN-specific service recommendations, real-time appointment availability and certified DMS integration to create the industry’s leading service scheduling product.
VIN-specific factory, dealer, and dealer premium service recommendations are automatically generated with full descriptions and pricing. Appointment availability is guaranteed through automatic shop loading of the customer’s requested services against all shop capacities (hours to sell, advisor slots, waiters, loaners and valet) and across all appointment channels (advisor, call center, web, mobile, DMS and walk-ins).
Automatic integration with the dealer’s DMS is provided via certified interfaces for ADP, R&R, Arkona and InfinitiNet.
Xtime’s Mobile Scheduling application is the latest addition to the ServiceCRM platform of integrated applications. As an integrated platform, ServiceCRM provides electronic service menus, online and mobile scheduling, dealership and call center scheduling, email/text-based service marketing, comprehensive shop control, management reporting, greeter boards and certified DMS connectivity.
Roughly 3,200 dealerships used Xtime's solutions to generate over $100 million in additional service revenue in 2010.