Xtime has announced exclusive agreements with Audi Canada and Mercedes-Benz Canada corporate retail group to provide a host of service CRM solutions to each company’s respective dealer body.
“For customers today, convenience is critical to good service. Xtime ServiceCRM offers, as part of its complete service experience, online, smartphone, tablets, BDC and dealership service scheduling, so that customers can make appointments whenever and from wherever they are,” said Xtime CEO Neal East.
Xtime noted it would deploy its full fixed operations product suite, which, includes online service scheduling, electronic service menus, smartphone and mobile scheduling, comprehensive shop control, dealership scheduling, electronic inspections, online bill pay, service marketing, greeter and marketing boards and vehicle status updates.
Xtime said its ServiceCRM solution automates and integrates many facets of the service experience, resulting in improved customer satisfaction and more efficient service operations for dealerships.
“Xtime is excited to be selected by leading organizations,” East added. “In 2012, the automotive industry will continue to focus aggressively on customer retention and service profitability…”
The company is a leading provider of hosted CRM and scheduling software for automotive service departments in North America. The company has over 5,200 dealerships, registered over 1 million customers and processes over 1 million appointments a month.
Xtime is the exclusive or preferred provider for automakers Lexus, Toyota Canada, BMW USA, Mercedes-Benz Canada Corporate Retail Group, Nissan and Infiniti US, VW of America, Audi, Chrysler and Hyundai Motors America.