LGM earns certification under SCP standards


Lions Gate Marketing Company Ltd. (LGM) has achieved certification under the Service Capability & Performance (SCP) Support Standard.

LGM achieved certification after an “extensive audit” of their Vancouver office and service centre, the company said.

The SCP Standards quantify the effectiveness of customer service based upon a stringent set of performance standards and represents best practices in the industry.

“We have always held the belief that Service Excellence is one of the pillars of corporate health”, said Adam Hill, CEO of LGM. “This certification is an outstanding achievement, and one that comes out of the direct desire to make Service Excellence a measurable part of our organization.  This is a milestone that not only defines our corporate culture, but also sends a clear message to our business partners and customers that LGM is dedicated to efficient processes and tangible results.”

The SCP Support Standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of service operations.

Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.

“The SCP Standards represent the global standard for service quality and are used by leading companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies.

“LGM can be proud to be placed among the industry leaders in service excellence through their attainment of certification under the SCP Standards program.”

LGM joins the ranks of other leading companies that have achieved the prestigious and sought-after SCP Certification, including Lockheed Martin Corporation, EMC2, McKesson Corporation, Advent Software, and Wind River Systems among others. Currently, more than 200 support organizations around the world participate in the SCP program.