Glen Demetrioff, president and CEO of RAPID RTC released a letter announcing the company’s plans for helping its dealer partners cope with the ongoing COVID-19 pandemic.
In his letter, Demetrioff, said he and the company understand the pressures dealers are under now and the needs dealers have in making sure they continue to receive needed service from RAPID RTC while also looking for cash flow relief.
Starting April 1st through June 30th for all retail dealers, RAPID RTC will:
- Reduce your monthly service costs of our digital product suite inclusive of: RAPID RTC Lead Manager, Chat, Facebook and Text by 25 per cent from April 1st – June 30th. There is nothing you need to do – we will automatically start this beginning April 1st.
- Increase staff /service levels in our eConcierge team to ensure there is a fully trained live body to support your online traffic while social distancing is in effect.
“Much of the essential work we do at RAPID RTC cannot be done without our dedicated support teams,” said Demetrioff,. “Unlike many ‘software as a service’ companies, we cannot simply ‘set it and forget it’. We must continuously keep our service levels high in order to support the platforms you’ve come to rely on.”