Toyota Motor Manufacturing Canada Earns J.D. Power Plant Quality Award


Toyota Motor Manufacturing Canada (TMMC) was honoured with another J.D. Power Plant Quality Award in the J.D. Power 2021 Initial Quality Study.

“Today’s award is a testament to our team members, their talent and the quality of work added to each vehicle built at Toyota Motor Manufacturing Canada,” said Frank Voss, president, Toyota Motor Manufacturing Canada. “We’re especially excited to be recognized for the quality of the Lexus RX – one of North America’s best-selling luxury SUVs.”

The J.D. Power Initial Quality Study includes 2021 model year vehicles purchased or leased between November 2020 and February 2021. Customers own the vehicles for 90 days following their purchase and then complete the J.D. Power survey. Plant awards are based on the lowest number of customer-reported defect/malfunction problems per vehicle.

This year, TMMC’s South Plant in Cambridge, Ontario won the Silver award for building the Lexus RX. This is the fourth consecutive year – and ninth award overall – for the TMMC-built RX.

To date, TMMC has been recognized with 20 awards, including three platinum awards, awarded to the top automotive manufacturing plant in the world.

“TMMC has won many Plant Quality Awards over the years and is, without question, among the highest-quality automotive assembly facilities in the world” said Dave Sargent, vice-president of Automotive Quality at J.D. Power. “This latest award is testament to continued excellence by everyone involved.”

TMMC currently manufactures the Toyota RAV4 and RAV4 Hybrid, Lexus RX 350 and RX 450h vehicles at three manufacturing plants in Ontario, Canada, and was the first plant outside of Japan to build a Lexus vehicle.