Kimoby announced its acquisition of ACE Marktplace, end-to-end connected vehicle platform with a suite of digital solutions that span many dealership needs.
ACE Marktplace is a white-label productivity platform that makes it easy for automotive OEMs, dealers, and dealer groups to integrate and offer select on-demand services under one branded solution. Powered by telematics, AI, and machine learning, the tools generate help generate revenue through smarter insights and connected vehicle solutions, helping manufacturers and dealerships adapt, scale, and reshape the future of their customer service.
ACE Marktplace was created by Policaro Group, a luxury auto retailer based in Southern Ontario. The group’s dealerships have utilized ACE software, with much success for over two years and will remain Kimoby’s innovation partner, providing a test bed for future product development.
“These tools were designed out of a need to fill gaps in process and more importantly, improve our customer experience,” said Francesco Policaro, co-founder of ACE Marktplace and vice-president of operations at Policaro Group. “This is our vision of a smarter, frictionless customer experience. We’re thrilled to have Kimoby take that vision further and grow these solutions to serve the industry at large.”
In 2013, Alex Wojcik, VP of sales and co-founder of Kimoby, and Ismael Meskin, Kimoby’s poduct manager and co-founder, saw an early opportunity to improve communications within the automotive industry. Since then, they have been dedicated to developing an instant messaging platform. Kimoby has saved service departments significant amounts of time, money and resources, and allowed them to reroute their focus into their customer experience, new revenue opportunities and loyalty challenges.
Today, Kimoby’s cloud-based solution integrates seamlessly with DMSs to help businesses do more with less. Using a company’s existing data and resources, Kimoby makes it easy to boost engagement and sales with automated marketing, to offer easy, safe and secure mobile payments with advanced fraud protection, and giving staff the tools they need to provide instant, personalized and exceptional customer service experiences.
“This is a breakthrough in automotive service,” said Wojcik. “Customer convenience has never mattered more than it will in this next phase. These tools will help any department services offer a stellar customer experience and improve their retention strategy while creating new revenue streams.”