Dealer-FX says it has updated is route sheet to empower advisors and technicians to better manage their workflow and anticipate issues before they occur.
This new digital tool uses predictive analytics to enable dealerships to incorporate operational efficiencies, improve customer retention and drive repurchase loyalty.
“From the check in to vehicle return, the new dynamic route sheet measures and benchmarks every step of the service process,” the company said in a release.
The system will monitor things like the time taken for each step, from check-in to customer payment and departure; advisor, technician and overall dealership performance; sales and penetration metrics and customer satisfaction metrics.
It also highlights where process flow bottlenecks are occurring.
The route sheet is the newest addition to Dealer-FX’s service drive platform, One Solution 3.0. The suite equips OEMs and dealerships with tools aimed at increasing customer retention by engaging customers and enhancing their service experience.
“Customer confidence in traditional service departments has been eroding over time, driven by the impression that advisors are hiding information behind black box terminals,” said Dealer-FX president and CEO Gary Kalk.
“Now OEMs are determined to reverse these perceptions and create an improved customer experience.”
This latest addition and the full product suite will be on display next week at the National Automobile Dealers Association Convention and Expo in Las Vegas. The show runs from March 31 to April 3, 2016 at the Las Vegas Convention Center.